RVZ4U
WELCOME!
 1998 Aerolite 828FK 28' Was: $12,900.00 NOW: $9,500.00 |
 2008 Kingsport 287RLS 28' Was: $26,970.00 NOW:$19,900.00 |
 09-3819 09 Yellowstone W6237Y 23F Was: $74,597.00 NOW:$53,500.00 |
 N08-3690 08 Raptor RP298M 29' Was: $54,915.00 NOW: $43,500.00 |
 U05-3893 05 Pioneer 250FQ 25' Was: $16,900.00 NOW: $13,900.00 |
 N08-3692 08 Larado 315RL 31' Was; $43,110.00 NOW: $33,850.00 |
 N08-3707 08 Surveyor SVT235 23' Was: $28,897.00 NOW: $21,442.00 |
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| UPDATED EVERY 24 HOURS!!!! 5000 E Yellowstone 1 Mile East of Casper, WY 82636 Email me with any questions at reb@rvz4u.com REB BRUSH cell phone: 307-251-2847 #1 in sales by one promise kept at a time.  |
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The Sonny's side of service
By Greg Gerber When customers walk onto the lot at Sonny's RV, it's unlikely they'll be ignored at the Casper, Wy., dealership. Not only will be instantly greeted, but every employee in every department is trained to approach any customer waiting at a counter to either render service or help him or her find someone who can. "When customers have to run all over the place by themselves trying to find a specific department or person, they get confused. "Said Sherry Volker, Office Manager. "So we teach everyone to operate everything to keep customers moving. Our salespeople will even run the parts department on Sunday if someone needs a day off." Follow-up Fundamentals Once a sale is completed, customers aren't forgotten. Salespeople follow up within 48 hours after delivery of a unit to answer any questions the customer may have about the unit or the dealership. The customer service staff also calls each buyer on the three-month and six-month Anniversary dates just to "check in." "We want to make sure customers were taken care of during the delivery process, that they felt they could trust our staff in the finance and insurance department, and that our sales and service staff were professionals wiling to answer their questions," said Quintin White, Sales Manager. "Our dealership orientations can last two or three hours. It's easy for Customers to get home and forget how to turn on the water heater. So we follow-up to make sure they have a good time with their units." "By following up frequently through this process, we have an average of 97 percent on our customer service index." "We've built our entire operation around three key points: Listening to customers, creating a plan to meet their needs and following up to ensure those needs were met." Focus on facilities Sonny's RV is located on 15 acres, 12 of which are paved. The main facility features a 15,000-square-foot indoor showroom with floor-to-ceiling windows not only fill the showroom with light, but attracts customers passing by on the highway. Between 15 and 17 RVs are displayed indoors at any time. "We keep our indoor units in immaculate condition and decorated to give people a sense of what they can experience if they owned one," If sold, the units are also ready to go out the door on a moments notice." More than 1,200 square feet of parts inventory valued at more than $200,000 is stuffed into 1,000 square feet of actual store space. However, the entry area is also decked out with colorful and enticing items to pique a customer's curiosity. The added exposure helps ensure that Sonny's RV turns the parts inventory a total of three times a year. When it comes to service, customers can get their units fixed in one of seven fully-equipped oversized service bays. A seperate bay is dedicated to washing RVs. Each of the technicians have completed RVIA training. Two techs are master certified and the other two are certified. |
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